Frequently Asked Questions

How long do I have to return an order?

We offer a 30-day lbegining on date of delivery) no-questions-asked return policy for a full product refund. Simply fillout our return form here toguide you through the process. Please note that all custom covers are not eligible for returns.

How do I change or cancel my order?


If you ordered a standard-size product, please contact us within 6 hours of placing the order to make changes or cancellations. For custom-size products, production begins very quickly. Once the manufacturing process for your custom dimensions has started, the order cannot be canceled, modified, or refunded. Please review your order summary carefully before completing your payment.

How doI clean my covers?

Use water and a soft brush and then line dry. Do not use soap or put it in a dryer as that willdamage the protective coating on the
fabric.

Does the customer mistake in measuring qualify for a free replacement?

No, any measuring or input errors made by the customer (e.g., ordering the wrong dimensions or selecting the wrong product shape) are strictly excluded from our replacement coverage. Free replacements are only issued for manufacturing defects, intransit damages, or errors made on our end. If you are unsure how to measure your outdoor equipment correctly, please reach out to our support team before purchasing.

What types of covers does Faircovers offer?

We offer a wide range of outdoor protection covers including:

  • Above ground pool covers (round, oval, rectangular)
  • Patio furniture covers (chairs, sofas, dining sets, sectionals)
  • Grill covers and outdoor gear covers
  • Plant covers for frost and weather protection
  • Vehicle covers (bicycles, motorcycles, golf carts)

All our covers are made from durable 420D Oxford fabric with waterproof, UV-resistant, dustproof, and tear-resistant features.

Excellent service infrastructure

Service infrastructure reflects our unwavering commitment to excellence. By investing in state-of-the-art technology, top-tier talent, and a culture of innovation.

FREE SHIPPING

Free shipping for all US order

SUPPORT 24/7

We support 24 hours a day

30 DAYS RETURN

You have 30 days to return

PAYMENT SECURE

Payment 100% secure